Policy

Reservations terms and policies

Reservations:
> For all reservations an advance of 10% of the total price is required to guarantee your stay.
> One month before at your arrival date a second payment is required for 40% to have covered half of your stay.
> The remaining 50% can be paid upon your arrival.

Cancellations:
In case of cancellation we apply the following policy:

> To avoid charges or to get the 100% refund  it is necessary to cancel 30 days in advance.

> If you cancel between 15 and 29 days before arrival, 75% of the deposit will be refunded.

> If you cancel between 7 and 14 days before arrival, 50% of the deposit will be refunded.

> If you cancel between 3 and 6 days before arrival, 25% of the deposit will be refunded.

> If you cancel less than 3 days of arrival, there is no refund of the deposit.

No Presentation (no show):
> Do not show up on the date of arrival, you are not entitled to a refund of the deposit.

> No pets allowed.

Arrivals and departures:

> Our check-in time is at 15:00 hrs and the check-out time is 12:00 hrs (noon).
> Late check-out is possible with an additional charge of $ 50 USD and to do it you must first check with our reception if the apartment is available. The late check out time is until 15:00hrs after this time is considered an additional night.

> In the check-in process, without exceptions, it will be necessary to leave a deposit for the total amount of $ 500 USD or its equivalent in pesos as a guarantee of the good use of the furniture of the department, which will be returned to you when you leave and delivering the department in the same conditions in which it was received. It can be covered in cash or by credit card.

> We inform you that at the moment of receiving the apartment (check in) a brief inventory will be made together with a person of our reception, It will take 5 minutes and where you will be shown the benefits of which you will be able to use during your stay ; This inventory will be re-done on the day of your check out 15 minutes before your departure so that your security deposit can be returned without any inconvenience.

Clarifications:
> If you require our assistance for clarification of payments or about your reservation, contact us: info@rivieramayarentals.com WWW.RIVIERAMAYARENTALS.COM  

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